Frequently Asked Questions
Everything you need to know about shopping with mediven.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3 to 5 business days for domestic orders. International shipping times vary by location but generally arrive within 7 to 14 business days.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own or to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.
How should I care for my mediven garments?
To ensure longevity, we recommend following the specific care instructions on the inner label of each garment. Generally, we suggest machine washing on a cold, gentle cycle and hanging to dry.
Can I track my order once it has been placed?
Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.